Help & FAQs

We love and respect our furry friends and never test on animals or use animal derived ingredients - not now, not ever. All of our products are vegan-friendly and our partners and suppliers must also comply with our strict standards.

Sodium Benzoate is a preservative that stops bacteria and mould growing in products.  There is no need to be concerned about this ingredient as you will find many cosmetics contain this and is approved for use in rinse off and leave on cosmetics.

At Natures Organics we do not use ammonia in any of our products.

Low sodium levels and undetectable phosphates in our products make it grey water safe. Our products are biodegradable, and do not contain any ingredients that are toxic to plants.

We include preservatives in our products to avoid bacterial and fungal contamination. The growth of these microbes may lead to spoilage of the product, but more importantly, may expose the user to potential infections, especially those with compromised immune systems. The preservatives we use are included in the smallest amounts possible and we only use preservatives that have been assessed and approved for use in Cosmetic and Personal Care products, following TGA/EU Cosmetic Directive guidelines. We regularly review our preservatives to ensure that any new information that becomes available is considered, and that we are using the most appropriate preservatives available for our products.

For the majority of our products, they are gluten free however we would consider the below products to be not gluten free:

• OC Shampoos and Conditioners
• OC Kids Range
• Natures Organics Fruits Shampoos and Conditioners

We do not use palm oil as an ingredient in our
products however some of our ingredients are derived from palm kernel oil as we
believe this is the best alternative to petrochemicals. 

We understand there have been a lot of issues with
irresponsible sourcing of palm oil, but we strive to ensure our palm derived
ingredients are responsibly sourced. In line with our environmental and social
responsibility criteria, we require full traceability in our palm oil and palm
kernel oil sourcing back to the plantation. We are committed to ensuring our
sourcing goes a step above and beyond RSPO certification to guarantee that our
ingredients are not linked with deforestation and/or human rights issues and
violations.

We have partnered with a non-profit organisation
called Earthworm, enabling us to fully trace the source of our palm derived
ingredients through our supply chain. Earthworm focus on products and supply
chains to bring about more responsible sourcing, helping communities and working
on the ground with the producers to find pragmatic solutions and improve
practices.

Other than our Anti-dandruff shampoo, our OC and My Soda shampoos and conditioners do not contain SLS, SLES, ALS or ALES - which are the common ingredients referred to as sulphates. 

However, they do contain low levels of silicones (e.g. dimethicone, cyclmethicone, amodimethicone).

You can find our full ingredients list for each product on the product pages.

We always source local and Australian ingredients first and only if they cannot be obtained then we have no choice but to look elsewhere.

It is necessary to add a small amount of fragrance to our products as the base odour would be offensive to most people. The fragrances used in our products are blends of natural and synthetic oils, as there can often be a higher amount of allergic reaction to naturally derived oils than from synthetically derived.

Synthetic ingredients have been chemically engineered to remove the allergens and the amount of fragrance used in our products is a low as 0.012%.

Natures Organics does not use parabens in any of our products.

Although our products are plant-based with mild and environmentally friendly ingredients, none have been formally tested for safety during pregnancy. Like many other natural products, most of ours also have a mild synthetic fragrance and preservative.

We list all the ingredients on our product pages including the safety data sheets. If you need any further information, you can discuss any of the ingredients with your doctor.

The difference between a concentrate and a standard dish wash liquid is concentration of the surfactants in the ingredients. So the concentrate is a more powerful product by approximately 2 to 3x.

We use a standardised test with 4ml of dishwashing liquid, water at 40C and plates with a standard amount of soil and typically will wash 25 to 30 plates under these conditions.

However; The exact number is going to depend on how dirty/oily the plates are, how much detergent is used and the temperature of the water etc.

Our OC and My Soda range is free from SLS, SLES, ALS and ALES however we haven't done specific testing on keratin treated hair.

We suggest taking the bottle along with the ingredients list that can be downloaded from our product pages to your hairdresser.

OC Naturals Kids products are made with plant-based ingredients, chosen to be mild on skin, and enriched with pro-vitamin B5 and Glycerin, however, were not formulated for people with eczema.  As everyone has their own individual reactions, we would suggest speaking to an eczema specialist before trying any new products

As the world is trying to be more conscious on plastic and microplastics entering the water ways, there seems to be questions and potential misperceptions on the use of polyvinyl alcohol film wrappers used on dish tablets and laundry pods.

This kind of film is highly water soluble even in cold water and completely dissolves in the washing process. The use of Polyvinyl Alcohol film ensures adequate biodegradability and is confirmed by means of readily biodegradation screening tests, across a range of polyvinyl alcohol detergent grade films.

The high-water solubility in itself implies that detergent capsule films are not within the microplastic scope. Furthermore, their biodegradability ensures there is no concern for persistence or accumulation in the environment and our waterways. 

As the world is trying to be more conscious on plastic and microplastics entering the water ways, there seems to be questions and potential misperceptions on the use of polyvinyl alcohol film wrappers used on dish tablets and laundry pods.

This kind of film is highly water soluble even in cold water and completely dissolves in the washing process. The use of Polyvinyl Alcohol film ensures adequate biodegradability and is confirmed by means of readily biodegradation screening tests, across a range of polyvinyl alcohol detergent grade films.

The high-water solubility in itself implies that detergent capsule films are not within the microplastic scope. Furthermore, their biodegradability ensures there is no concern for persistence or accumulation in the environment and our waterways. 

We are committed to minimising the amount of virgin plastic used in packaging as much as possible. The amount of recycled plastic used in our packaging  can vary from 30% to 100% depending on the type of product. Whilst we are able to use 100% recycled plastic in our clear PET bottles, some of our HDPE bottles can only handle 30% recycled plastic before the structural integrity of the bottle is compromised. 

Yes, all of our bottles are 100% recyclable. Please follow the recycling instructions on the back of pack.

Sadly the REDcycle program we partnered with has stopped operations. We are currently seeking alternative solutions for community soft plastics recycling which we will share as soon as possible. In the meantime, please visit https://recyclingnearyou.com.au/ which allows you to search for specialised recycling services for soft plastics within your local council. 

Continuing to purchase our pouches helps to reduce plastic waste by 80%.

Head to our products page to find the latest retailers stocking our products. To find out if your local store stocks the particular product you are looking for, you are best to get in direct contact with the retailer.

We work with a range of global distributors to range our products in a variety of international countries. For the distributor information on your particular country, you can contact us at enq@naturesorganics.com.au

Natures Organics is proud to be Australian made and owned. We are a family run and owned business and all of our products and brands are made in our Factory in Ferntree Gully, Victoria including making our own bottles out of recycled plastic.

Head to our careers page here for all of the information on working for Natures Organics as well as a link to our current vacancies advertised on Seek.

You can head to our charity page which includes links to each charity website where you can donate.

We are sorry to hear this! For all product related queries you can contact our customer service team at enq@naturesorganics.com.au